Privacy Policy

This Privacy Policy describes how Lafayette Concrete Company ("we," "us," or "our"), located at 700 S Buchanan St, Lafayette, LA 70501, collects, uses, and protects information when you visit lafayetteconcretecompany.com (the "Site") or contact us about our services.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide directly

When you complete a contact or estimate request form on our Site, we collect the information you enter. This typically includes your name, phone number, email address, property address, and a description of the project you are inquiring about. We do not collect payment card numbers through our website.

Information collected automatically

When you visit the Site, our web hosting and analytics tools may automatically collect certain technical information, including your IP address, browser type, operating system, referring URL, pages viewed, and the date and time of your visit. This information is used in aggregate to understand how visitors interact with the Site and to improve its performance.

Cookies

The Site may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse cookies or to notify you when a cookie is being set. If you disable cookies, some parts of the Site may not function as intended.

Third-party services embedded in the Site, such as Google Maps or analytics tools, may set their own cookies subject to their own privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and service inquiries.
• Schedule site visits and communicate with you about your project.
• Send follow-up communications related to a quote or completed job.
• Improve the content and functionality of the Site based on aggregate usage data.
• Comply with legal obligations if required by applicable law.

We do not sell your personal information to third parties. We do not use your information for automated profiling or for marketing unrelated to our concrete services.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to outside parties. We may share your information in the following limited circumstances:

• With service providers who help us operate the Site or deliver our services (for example, our contact form provider or website hosting platform), solely for those purposes and subject to confidentiality obligations.
• If required by law, court order, or other legal process, or to protect the rights and safety of our company, employees, or others.
• In connection with a merger, sale, or transfer of business assets, in which case your information would be transferred as part of that transaction.

4. Data Retention

We retain personal information you submit through our contact forms for as long as reasonably necessary to fulfill the purpose for which it was collected, including responding to your inquiry and maintaining records of customer communications. When information is no longer needed, we delete or anonymize it.

Aggregate, de-identified analytics data may be retained indefinitely because it cannot be linked back to any individual.

5. Your Rights and Choices

You may request to access, correct, or delete the personal information we hold about you at any time. To make a request, contact us using the information in Section 8 below. We will respond within a reasonable time. We are not able to delete information we are legally required to retain.

If you do not want to receive follow-up communications from us, simply let us know by reply and we will stop contacting you.

6. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.

7. Third-Party Links

The Site may contain links to third-party websites, including Google Maps and review platforms. These sites operate under their own privacy policies. We are not responsible for the content or privacy practices of any third-party site. We encourage you to review the privacy policy of any external site you visit.

8. Contact Us About This Policy

If you have questions about this Privacy Policy or want to exercise your rights regarding your personal information, you can reach us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to check this page periodically to stay informed about how we handle your information. Continued use of the Site after any changes constitutes your acceptance of the updated policy.